Turnaround time for custom orders is noted at the top of the website. I do my best to keep within the date stated. At times, due to being the sole proprietor and artist, I may have delays. When you make a purchase, you are agreeing to the ESTIMATED turnaround times.
I respect each clients time and patience as they wait for their custom order, therefore I do not offer rush items.
Ready to ship items ship within 1-2 days. All of my orders ship through USPS priority mail and usually arrive within 2-3 days of shipping. You will get a notice of your item shipping through email along with tracking. If for some reason your item is lost in the mail, please contact me and I will do everything within my power to help get it to you. USPS follows a 24 day waiting period for lost item replacement, which in turn, I must follow as well. I will remake your item if necessary. (I have never had any issues with lost items FYI)
You will be contacted through e-mail to start the design process of your custom order. Make sure I am not in your spam folder. If for some reason I cannot get a response from you and your item is up, I will sell your spot and issue a refund.
You are responsible for giving me the correct shoe size. I highly advise physically trying on the same brand of shoes before telling me your size. All shoe brands fit different, it is best to know how the shoe will fit and make sure it's comfortable.
Due to limited storage space, I sometimes wait until your product (handbags, backpacks) is closer to me working on it to order. At times, brands (such as Fossil) will change what they offer, and the product is no longer available. If this happens, I will search for a product as close to the original sold, in both price and size, as a replacement canvas.
There are NO refunds on custom orders or ready to ship items.
Tumblers are a handcrafted, multi-step, piece of art. Each one takes days and sometimes over a week to make. Because they are handcrafted you may find small anomalies such has random glitter, specks of paint (my own personal signature LOL), or small imperfect areas in the epoxy . This is normal.
-The Enchanted Brush